I ordered an additional dock section for my existing Dockmaster dock and unfortunately the dock that was shipped was made in error to my requested spec. Upon reaching out to them about this error they immediately responded to acknowledge their oversight and to my surprise they replaced the mishap with the correct design within 48 hours of my call, ( going out of their way to fabricate the replacement on a Saturday), including personally delivering my replacement dock to the local dealer on a Sunday ! I had the correct product ready for install first thing Monday morning. Rudy was excellent to deal with, and to quote him, " made the situation right" . The new section is now installed and looks and functions great. I have owned a Dockmaster dock for 15 years and have had zero problems with it, thus being comfortable adding to it with this new section. As a business owner, I greatly appreciate their immediate response and concern to rectify this situation, and I feel very satisfied with my purchase and the professionalism they exhibited in correcting this mishap. I will strongly endorse this brand to my friends, and others looking for a new dock, and suggest that we need more companies like this in Canada who stand behind their products and process and go out of their way to maintain excellent client relationships. Thanks Gents.
Steve DavidsonRegular Client
Amazing service great products
Doug HatoumRegular Client
Extremely well built dock and simple to set up. Excellent workmanship and quality! Highly recommended.
Lou HammillRegular Client
Simple but very functional designs. Very easy to install. Friendly and helpful staff.
Ardron Landscapes Inc.Regular Client
Super friendly advice, more then fair price, easy to deal with looking forward to this spring.
Matt McMurtryRegular Client
I’m a repeat customer of Gord’s and Dockmaster. I know when I buy from Gord and his team, that the product quality and service levels are the very best! I’ve purchased many items from Gord to date; A boat lift, swim-out dock, and a brand new 20x20patio with 6×30 docking system. He even surprised me by making sure it was in before the holiday long weekend! The installers are wonderful and take a lot of care. Love when service companies get it right! Thanks Gord & team! Cheers! Kerri
Kerri McArthurRegular Client
Add this piece to my other sections. I think the original dock is 15+ years old and has another 15+ years in it. This will make a nice sitting area. They helped me spec it out and was easy to install
Jason FlickRegular Client
Great products and easy to put together.
Helpful and friendly staff.
Definitely worth checking out if your looking for a new or upgraded dock this season
Welland Waite
Haven’t purchased yet, but at the very least Gord is extremely professional… I’ve called several times being kind of a tough indecisive customer and Gord is super patient and helpful with working through my dock needs.
Christopher DoubtRegular Client
The owner Gord and his staff are great, they actually really care about their products and customer service. I would recommend this company to family and friends.
Jeff ThompsonRegular Customer