I ordered an additional dock section for my existing Dockmaster dock and unfortunately the dock that was shipped was made in error to my requested spec. Upon reaching out to them about this error they immediately responded to acknowledge their oversight and to my surprise they replaced the mishap with the correct design within 48 hours of my call, ( going out of their way to fabricate the replacement on a Saturday), including personally delivering my replacement dock to the local dealer on a Sunday ! I had the correct product ready for install first thing Monday morning. Rudy was excellent to deal with, and to quote him, " made the situation right" . The new section is now installed and looks and functions great. I have owned a Dockmaster dock for 15 years and have had zero problems with it, thus being comfortable adding to it with this new section. As a business owner, I greatly appreciate their immediate response and concern to rectify this situation, and I feel very satisfied with my purchase and the professionalism they exhibited in correcting this mishap. I will strongly endorse this brand to my friends, and others looking for a new dock, and suggest that we need more companies like this in Canada who stand behind their products and process and go out of their way to maintain excellent client relationships. Thanks Gents.
Steve DavidsonClient régulier
Service exceptionnel, produits exceptionnels
Doug HatoumClient régulier
Quai extrêmement bien construit et facile à installer. Excellent travail et qualité ! Hautement recommandé.
Lou HammillClient régulier
Des conceptions simples mais très fonctionnelles. Très facile à installer. Personnel aimable et serviable.
Ardron Landscapes Inc.Client régulier
Le prix est plus qu'honnête, le contact est facile, on a hâte d'être au printemps.
Matt McMurtryClient régulier
I’m a repeat customer of Gord’s and Dockmaster. I know when I buy from Gord and his team, that the product quality and service levels are the very best! I’ve purchased many items from Gord to date; A boat lift, swim-out dock, and a brand new 20x20patio with 6×30 docking system. He even surprised me by making sure it was in before the holiday long weekend! The installers are wonderful and take a lot of care. Love when service companies get it right! Thanks Gord & team! Cheers! Kerri
Kerri McArthurClient régulier
Ajoutez cette pièce à mes autres sections. Je pense que le quai d'origine a plus de 15 ans et qu'il a encore plus de 15 ans devant lui. Cela fera un bel espace pour s'asseoir. Ils m'ont aidé à faire les spécifications et l'installation a été facile
Jason FlickClient régulier
Great products and easy to put together.
Helpful and friendly staff.
Definitely worth checking out if your looking for a new or upgraded dock this season
Welland Waite
Je n'ai pas encore acheté, mais au moins Gord est extrêmement professionnel... J'ai appelé plusieurs fois, étant un client indécis et difficile, et Gord est super patient et m'aide à répondre à mes besoins en matière de quai.
Christopher DoubtClient régulier
Le propriétaire Gord et son personnel sont formidables, ils se soucient vraiment de leurs produits et du service à la clientèle. Je recommanderais cette entreprise à ma famille et à mes amis.
Jeff ThompsonClient régulier